Privacy Policy1. Information We CollectWe collect information in the following ways:Information you provide directly

• Name, billing/shipping address, email, phone number
• Payment information (handled by third-party processors – we do not store full card details)
• Account registration details (username, password)
• Order notes, customer support communications
• Any information you voluntarily submit (e.g., reviews, blog comments, contact form submissions)

Automatically collected information

• IP address, browser type/version, operating system
• Device information, location data (general, not precise)
• Pages visited, time/date of access, referring/exit pages
• Cookies, web beacons, pixels, and similar technologies (see Cookies section below)

Information from third parties

• Shipping carriers (tracking updates)
• Payment processors (confirmation of transaction)
• Analytics providers (Google Analytics, etc.)
• Advertising partners (if you interact with our ads)

2. How We Use Your InformationWe use collected information to:

• Process and fulfill orders, including shipping and returns
• Communicate with you about orders, products, promotions, and customer service
• Authenticate accounts and prevent fraud
• Improve the Site, products, and Services
• Send marketing emails/newsletters (you may opt out at any time)
• Comply with legal obligations, resolve disputes, enforce agreements
• Personalize your experience (e.g., recommended products)

3. Cookies and Tracking TechnologiesWe use cookies and similar technologies for essential functions (cart, login), analytics, and advertising.
You can manage preferences via your browser settings or our cookie banner (if implemented).
For more details, see our Cookie Policy (or section below if combined).Types of cookies we use:

• Essential – Required for Site functionality
• Performance/Analytics – Measure traffic and usage patterns
• Marketing – Deliver relevant ads on third-party sites

4. Sharing Your InformationWe share information only as described here:

• With service providers (payment processors, shipping carriers, email services, hosting providers, fraud prevention)
• With business partners when necessary for order fulfillment
• To comply with law, respond to subpoenas, protect rights/safety
• In connection with a merger, acquisition, or sale of assets

We do not sell your personal information as defined under CCPA/CPRA or similar laws.5. Data SecurityWe implement reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure. You provide information at your own risk.6. Your Rights and ChoicesDepending on your location, you may have rights to:

• Access, correct, or delete your personal information
• Opt out of marketing emails (unsubscribe link in every email)
• Opt out of certain data sales/sharing (where applicable)
• Withdraw consent (where processing is consent-based)

To exercise rights, contact us at the information below. We may verify your identity before responding.7. International TransfersIf you are outside the United States, information may be transferred to and processed in the U.S. We use appropriate safeguards for such transfers where required.8. Children's PrivacyOur Site and Services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we learn we have collected such data, we will delete it.9. Third-Party LinksThe Site may contain links to third-party sites. We are not responsible for their privacy practices.10. Contact for Privacy QuestionsEmail: [support@gradeatools.com (mailto:support@gradeatools.com)] (replace with your actual support email)
Phone: (800) 435-8543
Mailing: Grade A Tools, [Your physical address – e.g., 32 Hwy 35 N, Rockport, TX or current address]Terms of Service1. Use of the SiteYou may use the Site only for lawful purposes and in accordance with these Terms. Prohibited activities include:

• Violating laws or third-party rights
• Transmitting viruses/malware
• Scraping, data mining, or unauthorized crawling
• Interfering with Site operation
• Impersonating others or providing false information

2. AccountsYou are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of unauthorized use.3. Products and Orders

• All product descriptions, images, and pricing are subject to change without notice.
• We reserve the right to refuse or cancel any order (including after confirmation) for any reason, including pricing errors, stock unavailability, or suspected fraud.
• Prices are in USD and exclude taxes/shipping unless stated otherwise.
• Title and risk of loss pass to you upon delivery to the carrier.

4. PaymentPayments are processed securely via third-party providers. By providing payment information, you authorize us (through our processor) to charge the amount for your order plus applicable taxes and fees.5. Shipping & Delivery

• Shipping times and costs are estimates only.
• We are not liable for delays caused by carriers, customs (international orders), or events beyond our control.
• You are responsible for providing a correct shipping address. We are not responsible for lost packages due to incorrect addresses.

6. Returns & RefundsPlease refer to our separate Returns Policy on the Site. Generally:

• Returns accepted within [30] days of delivery for unused/new condition items.
• Certain items (e.g., special-order, clearance, or personalized) may be non-returnable.
• Return shipping costs are your responsibility unless the item is defective/damaged.
• Refunds issued to original payment method after inspection.

7. Warranty & DisclaimersProducts may carry manufacturer warranties. We pass through those warranties as applicable.
THE SITE AND PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement, except as required by law.8. Limitation of LiabilityTo the fullest extent permitted by law, Grade A Tools shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or products, even if advised of the possibility of such damages. Our total liability shall not exceed the amount you paid for the product giving rise to the claim.9. IndemnificationYou agree to indemnify and hold us harmless from claims, losses, liabilities, and expenses (including attorneys' fees) arising from your violation of these Terms or misuse of the Site/Services.10. Governing Law & DisputesThese Terms are governed by the laws of the State of Texas, without regard to conflict of law principles.
Any disputes shall be resolved exclusively in the state or federal courts located in [appropriate county, Texas – e.g., Aransas County or Travis County depending on your principal place of business].11. Miscellaneous

• Entire agreement – these Terms (including Privacy Policy) constitute the full agreement.
• Severability – if any provision is invalid, the remainder remains in effect.
• No waiver – failure to enforce a provision does not waive it.
• Assignment – we may assign these Terms; you may not without our consent.

Thank you for shopping with Grade A Tools!Last updated: February 7, 2026